Our goal is to connect you to a counsellor as soon as we possibly can, but how quickly you are connected to one is dependent on the case load we are dealing with at the time.

Typical wait time is around 4 days, but during high volume times, like at night or when we “go viral” on social media, or when there’s a publicised traumatic incident like a suicide, wait times may be longer.

Ensure to read up on our terms and conditions here before proceeding with the form below.

Got questions? View our Frequently Asked Questions here